Privacy Policy

Help Scrubs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, place an order, or contact us.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA). POPIA regulates how personal information may be processed by private and public bodies in South Africa.

Information We Collect

When you use our website or place an order, we may collect personal information such as your name, surname, email address, phone number, delivery address, billing address, and details relating to your order or enquiry.

We may also collect limited technical information such as your IP address, browser type, and website usage data through cookies or similar technologies.

How We Use Your Information

We use your personal information to operate our online store, process and deliver orders, communicate with you, respond to enquiries, assist with returns or exchanges, improve our website and services, and comply with legal, tax, and accounting obligations.

Payments

Help Scrubs does not collect or store your card or banking details.

All payments made through our website are processed by Payfast by Network, which is a third-party payment service provider. Your payment information is provided directly to Payfast by Network and is handled in accordance with their own privacy and security policies.

Sharing of Information

We may share your personal information with trusted third parties where necessary for business operations, such as courier services, website hosting providers, technical service providers, and payment partners. We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

While no system is completely secure, we use appropriate safeguards to help protect the information we hold.

Retention of Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including order fulfilment, record-keeping, legal, tax, and administrative purposes.

Cookies

Our website may use cookies or similar technologies to improve website functionality and understand how visitors use the site.

You can usually change your browser settings if you do not wish to accept cookies.

Your Rights

You may contact us at any time to request access to the personal information we hold about you, request that it be corrected, or raise any concerns about how it is being used.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Help Scrubs
Email: helpscrubs@gmail.com
Phone: +27765122615